Product Support

Welcome to Wellness Ready, and thank you for joining us in the fight against laminitis. In order to ensure optimum test functionality, we want to relay some tips for mitigating any issues associated with battery depletion in the test readers. We also are providing instructions for operating the reader in “quick read” mode, which allows you to conduct tests on multiple horses at the same time or to overcome testing issues when the reader turns off due to battery depletion during a test.


Reader Batteries and Battery Life

  • Batteries should be removed from readers between use if tests are being conducted less than daily.
  • For best results, readers should only be operated with Duracell 2032 lithium ion batteries. Each test reader comes with 3 batteries. Additional packs can be ordered here.
  • A spare set of batteries should always be kept with the test reader. If battery failure occurs while a test is in progress, the test can be completed in “quick read” mode (see below) such that a test is not wasted.
  • In general, we only have experienced issues with readers when batteries begin to run low. If you are performing a test and the reader turns off in the middle of the testing sequence, that is an indication that the batteries are depleted and should be replaced.
  • Readers can also fail to operate when the batteries are not seated correctly within the battery compartment. If you insert new batteries into a reader and the reader will not turn on or turns on but only for a short period of time, the batteries should be removed and reinserted following the instructions in the Test Reader Quick Setup Guide.
  • We recommend that you store your reader in the box in which it was shipped. The reader can inadvertently be turned on when the reader button comes in contact with any surfaces if the batteries are left inserted into the reader and the reader is stored outside of its box. Storing the reader in its box reduces the possibility that the reader will be turned on inadvertently and maximizes battery life.

  

Operation of Reader in Quick Read Mode

Conducting tests in quick read mode enables you to immediately read an insulin test result rather than the reader counting down from 15 minutes prior to reading an insulin test result. Quick Read Mode does not eliminate the requirement that 15 minutes elapse from the time sample solution is added to the insulin cassette to the time that the test is read. 

Conducting multiple tests in quick read mode is particularly useful when you want to test multiple horses in the same setting in an efficient manner, such as in the context of annual wellness exams at a barn or farm. This procedure significantly reduces the amount of time required to conduct insulin testing on multiple horses by allowing the 15 minute run time for each sample to occur simultaneously rather than sequentially. See instructions for this testing protocol in the document titled “Wellness Ready IFU for Multiple Tests in Quick Read Mode”.

Conducting a single test in quick read mode is imperative when you experience battery depletion and resulting reader failure during the middle of a test. We recommend that you use a SharpieTM to write down the time an insulin test was initiated on each cassette after the sample solution has been added to the cassette and the test has been initiated with the final press of the reader button. If the reader turns off due to battery depletion during the countdown from 15 minutes in the standard testing procedure, you can replace the batteries and then perform a quick read 15 minutes after test initiation by following the testing protocol in the document titled “Wellness Ready IFU for Single Test in Quick Read Mode”.

  

Supporting Documents

Test Reader Quick Setup Guide [PDF] (a printed copy is included with shipment)

Wellness Ready IFU for Single Test in Quick Read Mode [PDF]

Wellness Ready IFU for Multiple Tests in Quick Read Mode [PDF]

Wellness Ready Insulin Test Demo [VIDEO]